Roman Fashion
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Delivery Questionnaire
 

What delivery options are available?

 

UK Deliveries
All orders placed before 4pm Monday to Friday will be despatched on the same day to ensure your orders get to you as quickly as possible. We send all our UK orders by Royal Mail so expect your delivery to arrive with your usual postman/woman.

 

Special Delivery - £5.95 (free on orders over £100)
Guaranteed Next Working Day Delivery (Signature Required)
This delivery option guarantees delivery on the next working day (including Saturday) after you have placed your order provided you place your order before 4pm the day before.

Recorded Delivery - £2.50 (free on orders over £50)

 

Delivery usually in 1-2 working days (Signature Required) *
Royal Mail Recorded Delivery is a more secure delivery option which is particularly useful if you are having your order delivered to a work or communal address as it provides a tracking number for your parcel and a signed proof of delivery once your parcel has been delivered.

 

First Class - £1.95
Delivery usually in 2-3 working days *
Your parcel should just pop through your letterbox but if for any reason it won't a “We’re holding an item of post for you” card will be left for you. This lets you know that your parcel is being held at your local Delivery Office and includes instructions about how to arrange another delivery date that is convenient for you.

 

All orders placed after 4.00pm Monday to Friday or at the weekend will be despatched the following working day.

 

If you have selected a delivery option which needs a signature upon arrival please note if there is no-one available a “We’re holding an item of post for you” card will be left for you. This lets you know that your parcel is being held at your local Delivery Office and includes instructions about how to arrange another delivery date that is convenient for you.

 

If you have selected Special delivery and your parcel does not arrive when expected please contact us by phone 02084326465 or email help@roman-fashion.co.uk quoting your name, order number and full address and we will look in to it straight away for you.

 

*Although we usually find our First Class and Recorded Delivery services to be very quick to arrive they can take up to 5 working days for Royal Mail to deliver. If your parcel has not been delivered after 5 working days please contact us by phone 02084326465 or email help@roman-fashion.co.uk quoting your name, order number and full address and we will look in to it straight away for you.

 

European Deliveries

 

All our European deliveries (under £60) are despatched using our Royal Mail Airmail deliveryservice. We usually find our deliveries to European destinations take about 4-5 working days to arrive however they can sometimes take a little longer than expected and so if you have not received your order after 10 working days please contact us by phone +44 2084326465or email help@roman-fashion.co.uk quoting your name, order number and full address and we will look in to
it straight away for you.

 

The delivery costs for your order will be calculated as you add items to your shopping trolley on the site, the delivery cost to send one item is £3.95. The cost to send more than one item will increase as you add items to your shopping trolley as the price is calculated on the weight of the parcel and size of your parcel.

 

All European deliveries over £60 will be despatched using our International Signed For delivery service. This is a tractable delivery service and usually takes 4-5 working days for your parcel to be delivered.

 

International Deliveries


All our International deliveries are despatched using our Royal Mail International Signed For delivery service. We usually find our International deliveries take about 9-10 working days to arrive however they can sometimes take a little longer than expected and so if you have not received your order after 15 working days please contact us by phone +44 2084326465 or email help@roman-fashion.co.uk quoting your name, order number and full address and we will look in to it straight away for you.

 

The delivery costs for your order will be calculated as you add items to your shopping trolley on the site, the delivery cost to send one item is £9.95. The cost to send more than one item will increase as you add items to your shopping trolley as the price is calculated on the weight of the parcel and size of your parcel.

 

How much will delivery cost?

 

For all UK orders, we charge £1.95 if you want your order to be shipped via Royal Mail First Class, £2.50 if you’d rather it was shipped via Recorded Delivery or £5.95 if you choose Special Delivery, which carries a Next Day (including Saturday) guarantee.

If your order comes to over £50, you will qualify for free Recorded Delivery with the option to upgrade to Special Delivery for an extra £5.95.

 

If your order totals over £100, you will qualify for free Special Delivery.

Shipping costs for orders which are shipped outside of the UK are calculated at the checkout and will depend on what has been ordered and where the item is being shipped to. You will however be notified at the checkout before you complete your order how much your shipping costs will be.

 

Do I need to sign for my package?

 

If your order is being shipped via Royal Mail First Class, then it will not need to be signed for and will be delivered straight into your letterbox. If your order is being shipped via either Recorded Delivery, Special Delivery or Saturday Guaranteed Delivery it will require a signature upon receipt from either yourself or someone else at your address. If you're out when your postman tries to deliver your mail, they will leave a 'We're holding an item of mail for you' card at the delivery address. This card gives you the address and opening hours of your local delivery office, so you can pop in and pick up your mail, or you can telephone them and ask for your mail to be redelivered when you'll be in.

 

Where do you deliver?


We can deliver to the following countries:
Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Gibraltar
Greece
Hungary
Ireland
Italy
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Slovakia
Spain
Sweden
Switzerland
Turkey
UK

Can you deliver to PO boxes?


Unfortunately, we are not able to ship to PO boxes.

Can you deliver to a BFPO address?
No, currently we are not delivering BFPO addresses.

 

Providing the correct address


It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address when ordering, your package may be returned to us by Royal Mail in which case we will let you know straight away. You will then be charged for resending the item(s). Should you enter the wrong address and your order doesn't arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact help@roman-fashion.co.uk immediately.

 

Items returned due to non delivery


If an order is returned to us by Royal Mail as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by Royal Mail, the customer will be responsible for the costs incurred to re-send the order. We will charge £2.95 to re-send the order via Recorded Delivery.

 

Can you leave the delivery in an agreed hiding place?


Unfortunately we cannot. First Class parcels should just fit through your letterbox and all parcels requiring a signature on arrival will need to be signed for upon receipt at the delivery address.

 

Am I responsible for customs charges?


Any additional charges for customs clearance must be borne by the recipient. Any customs or import duties are levied once the package reaches its destination country and so Roman Fashion has no way of knowing what particular customs and import charges may be in force at any time in any country.

 

Can I collect my order from your warehouse?
Unfortunately orders cannot be collected from our warehouse.

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125-AbbeyFields Close
London, NW10 7EG
United Kingdom

Email: info@roman-fashion.co.uk
Phone: +44 2084326465
Client Testimonials
“Wow what a truly fantastic experience, i couldn’t believe how fast my order was completed. Roman Fashion took the time to listen and respect a new client’s needs. It was my best experience working with them.”
David maynard
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