Return & Refund Policy

At Roman Fashion Ltd, we want you to be completely satisfied with your purchase.
This Return & Refund Policy explains your rights under European law and how we handle returns, exchanges, and refunds in a clear and fair way.

1. Your Legal Rights

Under European consumer protection regulations (EU & UK), you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order — for any reason.

During this period, you can:

• Request a refund

• Return items

• Cancel the order

You do not need to provide a reason for returning an item within this withdrawal period.

2. How to Return an Item

✔ Eligibility

Items are eligible for return if they:

• Are unused and unworn

• Have all original labels attached

• Are in the original packaging

Items that show signs of wear, damage, stains, or missing tags may be refused or subject to partial credit.

✔ How to Start a Return

1. Go to our Returns Portal / Contact Support

2. Enter your order number and email address

3. Choose the item(s) you want to return

4. Print the return authorization and shipping label (if provided)

You must return the item within 14 days after the withdrawal period begins.

3. Return Shipping Costs

Return shipping costs depend on your situation:

✔ If the return is due to our error:

(e.g., wrong item, defective product)
✔ We pay the return shipping costs.

✔ If you are returning for other reasons:

(e.g., changed your mind, wrong size)
🚚 Return shipping is your responsibility.

You may choose your preferred carrier but ensure the package is trackable.

4. How Refunds Work

✔ We will process your refund within 14 days.
✔ Refunds are issued to your original payment method.

• The refund may exclude the original delivery cost.

• Delivery charges are refundable only if the return is due to a mistake on our part.

You will receive an email confirmation once your refund is processed.

5. Exchanges & Store Credit

✔ You may request an exchange instead of a refund.

If the new item costs more:
💳 You will be asked to pay the difference.
If the new item costs less:
🎁 You may receive store credit or a partial refund.

✔ Exchanges depend on availability.

6. Faulty or Damaged Items

If your item arrives:
❌ Defective
❌ Damaged
❌ Incorrect

Please contact us within 14 days of delivery with:

• Order number

• Photos of the issue

• Description of the defect

We will:
✔ Arrange a replacement
or
✔ Issue a full refund including return shipping