Customers have the right to return items within 14 days of delivery, in accordance with EU consumer protection laws. Returned items must be unworn, unwashed, and in their original condition with all tags attached. Once the return is received and inspected, refunds are processed to the original payment method within a few working days.
Yes, we ship to multiple European countries. Delivery times typically range from 2 to 7 business days, depending on the destination. Orders are shipped from within Europe whenever possible to ensure faster delivery and avoid unnecessary customs delays.
All prices include applicable VAT unless stated otherwise. For deliveries within the EU, customers do not need to pay additional customs duties. Any exceptions or special conditions are clearly communicated before checkout.
Yes. All products sold under MEMOI, K&A, and SKYLARK are 100% authentic and supplied directly by our brand operations. We maintain consistent quality and authenticity across our website and trusted marketplaces such as Bol.com
Some products are restocked based on demand, while others are released in limited quantities. If an item or size is unavailable, customers are encouraged to check back regularly or contact us for restock information.
